1. These terms and conditions of service (“Service Terms”) constitute your agreement with Mitsubishi Electric Asia Pte Ltd (“the Company”) and will apply to your service order for any requested services within or outside the Warranty Period defined in the Warranty terms (the “Warranty Terms” or the “Warranty”). These Service Terms apply also to product(s) left with the Company for evaluation or quotation for service.
2. By sending your product(s) to the Company for evaluation or quotation, or for service, and/or by requesting an on-site repair at your premises, you are deemed to accept these Service Terms.
3. Proof of purchase must be provided when requesting for warranty service. Failing which, the Company is entitled to refuse to render any service or effect any repairs except upon the customer's written undertaking to bear the responsibility for all charges arising from rendering of such services or repairs.
4. For product(s) covered under Warranty Terms, you MUST produce the email acknowledging your Warranty registration together with proof of purchase, failing which the Company reserves the right to refuse service, suspend warranty support pending verification, and/or treat the services rendered as out-of-warranty services subject to applicable charges.

Charges

5. Repair charges shall be separately quoted and payable if they are needed due to damages not covered under the Warranty Terms.
6. It is hereby agreed that in the event that the Company deems fit that any part of any product(s) should be replaced, the Company will make recommendation(s) as to the parts which require replacement and the customer shall acknowledge and pay for such replaced parts if it is not covered under the Warranty Terms. For the avoidance of doubt, the Company shall have no responsibility or liability whatsoever for any loss, damage, defect, failure, cost, expense, claim or liability arising out of, relating to, or in connection with customer’s rejection, failure to implement, partial acceptance, partial implementation, selective implementation, or implementation with any modification, variation or deviation of any recommendation(s) made by the Company. The Company's recommendations are to be accepted and implemented only in their entirety and without modification. Accordingly, the Company shall not be liable for any consequences arising where any recommendation is accepted or implemented only in part or otherwise than as recommended, including any repair, replacement or remedial works arising therefrom.
7. Evaluation fee and/or transportation charge will be imposed if, after the Company has inspected the product(s), assessed the issue, and provided a quotation for the estimated repair costs, you decide not to authorise the Company to carry out the repair works.
8. Labour and transportation charges shall apply to any operational, instructional, testing, demonstrative, or non-repair-related services requested by the customer, regardless of whether the product(s) is under Warranty or not.
9. In the event you cancel any appointment after our personnel has arrived on-site or they are unable to gain access to your premises at the time of appointment due to no fault of theirs, we reserve the right to impose transportation, administrative, and/or attendance charges on you.
10. Any cancellation or request for rescheduling shall be made at least one (1) day before the scheduled appointment date, failing which the Company reserves the right to impose applicable charges.
11. All charges (if applicable) must be paid in full in cash at the time of collection of your product(s) or upon completion of repair work at site, failing which the Company shall be at liberty to retain the product(s) and/or withhold or discontinue any services to you until due payments is made. Interest at the rate of 6% per annum will be chargeable on all outstanding payments.

Collection

12. You shall collect your product(s) promptly after receipt of pickup notification from the Company. If the product(s) is/are not collected within one (1) month from the pickup notification, the Company shall have the right to dispose of the product(s) without further notice to you. The Company shall not be liable for any claims, loss, damages or compensation arising from this disposal.
13. The service order receipt shall be produced as proof for collection of product(s), failing which the Company shall have the right to refuse to return of the product(s).

Others

14. You shall inspect all works performed on the product(s) at the point of collection from our Service Centre or after completion of service on-site. Any defect or unsatisfactory work discovered on upon your examination must be notified to us immediately within 24 hours of such inspection or collection. Otherwise, you shall be deemed to have accepted the works as complete and satisfactory, thereby waiving all rights to claim for defects, negligence, breach of contract, or damages arising from the works performed.
15. Any specific safety requirements applicable at your premises shall be clearly communicated and explained to the Company’s personnel prior to the commencement of any works or services, failing which, the Company shall not be liable for any loss, damage or claim arising from any non-compliance with such specific requirements. If compliance with such requirements requires additional time, training, testing, product(s) or compliance measures, we reserve the right to impose additional charges for the associated time and cost incurred.
16. The Company’s personnel may refuse to attend to any product(s) installed in an inaccessible location or unsafe working environment; or if their safety and health is threatened in any way.
17. The Company shall not be liable whether in contract, tort (including negligence or breach of statutory duty) or otherwise for any consequential, incidental, indirect, special or similar damages whatsoever arising out of or in connection with the use, inability to use or performance of the product(s), including without limitation loss of revenue, profits, opportunity, business, goodwill or reputation, whether arising from a claim by a third party or otherwise, loss of use of the product(s) or any associated product(s), loss of or damage to other property arising from the malfunction of the product(s), costs of substitute product(s), downtime cost, costs of recovering, reprogramming or reproducing any program or data stored in or used with a system containing the product(s), or loss, damage, corruption or compromise of data, including but not limited to any such loss caused or arising from any breach or failure by the Company to perform any of its obligations under these Service Terms, even if the Company is aware of the possibility of such damages.
18. To the extent permitted by applicable law, the Company shall not be liable for damages or monetary compensation in respect of any claim arising out of or in connection with the Services Terms, Warranty Terms, or otherwise at law. For the avoidance of doubt, your sole and exclusive remedies for any claim arising out of defects in, use of, or failure of the Products or Services shall be limited to the remedies expressly set out in the Warranty Terms and the Service Terms.
19. The Company reserves the right for our personnel to immediately withdraw, suspend or terminate the provision of services, without prior notice or liability, if you engage in any abusive, threatening, violent, harassing, or otherwise unlawful or inappropriate conduct (whether verbal, written, or physical) towards any member of our personnel. In such circumstances, our personnel may vacate the service location (if applicable). The Company also reserves the right to report such conduct to the relevant authorities in accordance with applicable laws relating to harassment, workplace safety, and public order.
20. You acknowledge that the Company and/or its contractors may be required to use anchor device(s) and/or other fall protection equipment to safely access the air-conditioning or any product(s) outdoor unit for the purpose of carrying out the requested works and services at the premises. For this purpose, you confirm and agree that:
    1. You have the full right, power and authority to grant access to the premises and hereby authorise the Company and/or its contractors to install and use such anchor device(s) and/or safety equipment as may be reasonably required to carry out the works or services.
    2. The installation and use of anchor device(s) is undertaken in the course of performing the services and that the Company and its contractors shall not be liable for any loss or damage arising from reasonable access, installation or use of such equipment, including without limitation, minor or cosmetic damage to the premises.
    3. The Company and/or its contractors may, at their reasonable discretion, refuse to commence or may suspend the works or services if they consider it unsafe to access the air-conditioning outdoor unit, and shall not be liable for any loss, damage, cost or expense arising from such refusal or suspension.
    4. To the fullest extent permitted by law, you shall waive any claims against the Company and its contractors arising out of or in connection with the use of such anchor device(s) and/or the matters set out in this clause.
21. The Company reserves the right to amend, modify, update or change these Service Terms at any time and without prior notice to you.