• "MyME (My Mitsubishi Electric)” is an app that allows you to control your Mitsubishi Electric air conditioners via your smartphone.

• You would require a compatible* smartphone, broadband router with wireless LAN function and Wi-Fi adapter MAC-589IF-E.

• Android
• IOS

• Please check that your routers or access points is close enough to your Wi-Fi adapter MAC-589IF-E. Obstructions like walls could also reduce the range significantly.

• No, currently Wi-Fi adapter MAC-589IF-E can only connect to access points or routers that support WPS connections.

• The adapter is not compatible with WEP-WPA3 security protocols. Please use WPA2-PSK (AES) and ensure DHCP is enabled.
• Please check that your routers or access points is broadcasting a 2.4GHz Wi-Fi network and is close enough to your Wi-Fi adapter MAC-589IF-E. Obstructions like wall could also reduce the range significantly.

• Yes, Wi-Fi adapter MAC-589IF-E does support Dynamic IP Addressing, if you connect Wi-Fi adapter via WPS then any future dynamic IP address changes do not affect the correct operation.

• Please check that the local controllers or other control systems or users are not overwriting and conflicting with “MyME” app. If you are using Timer function in “MyME” app, please delete any timer settings in your local controllers and vice versa to prevent conflicts.

• Communication time between the system and servers should be within 1 minute.

• Direct local control without internet access is not possible.

• This will vary dependent on multiple factors, please position the Wi-Fi adapter MAC-589IF-E as close to access point or router as possible.

• Currently only Starmex series are compatible with “MyME” app but we are planning to add support for other product ranges in future releases.

• You can only use the official Mitsubishi Electric Wi-Fi adapter MAC-589IF-E, you will not be able to connect to our servers, and we will not be able to support if you use any other adapter.

• No, we are unable to work with Google Home or Amazon Alexa currently.

• "MyME” app is free to use. (Communication charges may be incurred when downloading or using the app).

• It’s recommended for the app to be used on smartphones for compatibility.

• Yes, sharing control is possible. However, each person must create their own account to enable shared access.

• No, accepting a new invitation removes access from the previous Administrator.

• Yes, this is expected behaviour. It may take up to 5 minutes for the signal to sync through the cloud and appear in “MyME” app.

• “MyME” app is continuously being improved, and we recommend enabling automatic updates to ensure you receive the latest features and enhancements.

• You can reset your account by selecting the “Forgot Password” option on the login screen and following the instructions.

• You can regain access by logging into the app on another device using your existing login ID and password. To protect your account, we recommend changing your password to prevent unauthorized access.

• On Apple Store: Download Here
• On Google Play Store: Download Here

• “MyME” app is restricted to Singapore only.
• If your Google Play region is not set to Singapore, the app will not appear.
• This also applies to Play Store family groups when the family manager is not set to Singapore.

• Only the Administrator can register a unit.
• Members do not have this permission.

• These codes indicate specific malfunctions.
• E.g. 6840 = signal receiving error; 4114 = indoor unit fan motor stop.
• Provide the code to your dealer for assistance.

• Ensure both your router and smartphone are connected to the internet.
• If you recently changed your router, the Administrator must re-register the device.

Built-in Wi-Fi Adapter

Optional Wi-Fi Adapter