Sales Support Engineer
Job Description
The Role
As an Engineer (Sales Support), you will play a key role in providing comprehensive technical and administrative support to HVAC/chillers' sales operations. You will be responsible for preparing and revising quotations, tenders, and technical documentation, as well as tabulating cooling / heat load calculations, load profiles, and piping schematic data in compliance with project and regulatory requirements. This is an excellent opportunity for a motivated individual to develop their career in the chiller / HVAC sales industry within a collaborative and fast-paced environment.
Your Key Responsibilities
- Prepare and revise quotations and tenders: Draft and revise quotations, technical data, tender pricing/costing to align with project specifications. Working closely with Sales Engineers & related Dept during pre-sales and post-sales phases to address technical concerns.
- Coordinate Technical Data: Tabulate and process cooling / heat load calculations, load profiles, and piping schematic diagrams, ensuring all technical data meets project and regulatory standards, including Green Mark submissions.
- Coordination with Factory: Work closely with the factory on the production and delivery of the chillers and applied products.
- Chiller/HVAC Sales and After-Sales Support: Provide ongoing administrative and technical support by responding promptly to customer inquiries, arrange for FAT with customers, working closely with after-sales teams on service requests, warranty matters, and spare parts coordination, and supporting site meetings by supplying required information and clarifying technical calculations in a timely manner.
- After-sales coordination: Liaising daily with the operations department to handle service requests, warranty matters, equipment issues, spare parts, and delivery coordination.
- Events support: Provide support monthly company-organized dinner events by coordinating and sending customer invitations, welcoming and assisting guests as reception or usher, and fostering relationships to support business development.
Your Skills
- Good understanding of refrigeration cycle, chiller types, plant design components in HVAC system.
Your Profile
- Diploma/Degree in Mechanical Engineering, Electrical Engineering, or relevant Engineering disciplines.
- Keen interest in the chillers/HVAC would be advantageous.
- 1 to 3 years of experience in providing pre-sales/after sales support, preparing quotations, or handling technical coordination.
- Familiar with using MS, Excel, AutoCAD and other skills with the ability to interpret and review technical drawings.
- Proactive attitude.
- Eager to learn, proactive, and willing to take ownership of assigned tasks.
- Service-oriented mindset.
- Independent and also a team player.
If you are excited about working with us and have most of the skills or experience we are looking for, please go ahead and apply. You could be the one we need!
