Assistant Engineer (Sales Support)
Job Description
As an Assistant Engineer (Sales Support), you will play a key role in providing comprehensive technical and administrative support to project-based sales operations. You will be responsible for preparing and revising quotations, tenders, and technical documentation, as well as tabulating heat load calculations, load profiles, and piping schematic data in compliance with project and regulatory requirements. Working closely with sales, operations, project customers, contractors and after-sales teams, you will support customer inquiries, coordinate service and warranty matters, manage spare parts and delivery arrangements, and assist during site meetings. The role also involves supporting corporate events and customer engagement initiatives.
Your Key Responsibilities
- Prepare and Revise Quotations and Tenders: Draft and revise quotations, technical data, tender pricing/costing to align with project specifications and customer requirements.
- Coordinate Technical Data: Tabulate and process heat load calculations, load profiles, and piping schematic diagrams, ensuring all technical data meets project and regulatory standards, including Green Mark submissions.
- Project Sales and Aftersales Support: Provide ongoing administrative and technical support by responding promptly to customer inquiries, working closely with after-sales teams on service requests, warranty matters, and spare parts coordination, and supporting site meetings by supplying required information and clarifying technical calculations in a timely manner.
- After-sales coordination: Liaising daily with the operations department to handle service requests, warranty matters, equipment issues, spare parts, and delivery coordination.
- Events support: Support monthly company-organized dinner events by coordinating and sending customer invitations, welcoming and assisting guests as reception or usher, and fostering relationships to support business development.
- Corporate festive gifting: Managing the packaging and dispatch of promotional materials and corporate gifts for festive occasions to customers.
Your Skills
- Proficient in AutoCAD with the ability to interpret and review technical drawings.
- Strong time management and organizational skills, capable of prioritizing critical tasks and meeting deadlines in a fast-paced environment.
- Proactive in supporting sales teams by responding to customer inquiries, coordinating approvals for waivers, tracking payment status, and providing project progress and delivery updates, particularly during stock constraints.
- Competent in tabulating heat load calculations, load profiles, and other technical data with a high level of accuracy.
- Excellent written and verbal communication skills, enabling effective collaboration with internal teams and external stakeholders.
- Demonstrates a solution-oriented mindset in resolving technical issues and delivering customer-focused solutions to ensure high levels of customer satisfaction.
Your Profile
- Diploma/Degree in Mechanical Engineering, Electrical Engineering, or relevant Engineering disciplines.
- 1 to 3 years of experience in providing pre-sales/after sales support, preparing quotations, or handling technical coordination for sales or project teams.
- Proactive attitude.
If you are excited about working with us and have most of the skills or experience we are looking for, please go ahead and apply. You could be the one we need!
