Assistant Customer Service Executive
Job Description
As an Assistant Customer Service Executive, you will be the first point of contact for customers, delivering exceptional service across various service operations and administrative tasks. Your role will include providing front-line support, addressing customer inquiries, managing job orders, and offering product consultations. You'll also handle escalated requests, liaise with internal and external stakeholders, and manage customer and vendor databases to ensure smooth service delivery. You will also assist in administrative functions, such as cash handling, report generation, and daily operational tasks. Your ability to listen, collaborate, and manage tasks efficiently in a fast-paced environment will be key to your success in this role.
Your Key Responsibilities
Service Operations & Administration:
- Attend to walk in customers for repairs, enquiries, appointment scheduling, process job orders.
- Provide front line customer service by identifying customers' needs and provide professional consultations on products, appointments and technical support matters.
- Handle escalated written requests through email, coordinating between internal and external stakeholders to resolve issues effectively.
- Product tracking and warranty include generation, product movement status update, registration and verification large-based projects installation in addition to retail distribution route.
- Manage and maintain customer and vendor database.
- Liaise with colleagues in the office, contractors, dealers, main-con, developers and consultants as appropriate resource to resolve customers' issues.
Reporting
- Verify cash-handling transactions and manage accounts receivable on daily basis.
- Process job order listing reporting, daily and monthly sales reports.
- Other administrative duties for daily operations such as stationery, mask ordering, petty cash etc.)
Your Skills
- Strong customer orientation with the ability to actively listen, understand customer needs, manage and defuse conflicts, and provide appropriate solutions.
- Effective communication skills.
- Highly collaborative and good team player.
Your Profile
- Certificate in Business Administration / Mechanical Engineering or relevant Engineering related disciplines or GCE O Levels.
- 1 year in a customer service role, specifically managing the complaints or resolving issues
- Proficient in MS office.
- Highly organized, with strong attention to detail and the ability to multitask in a fast-paced environment.
If you are excited about working with us and have most of the skills or experience we are looking for, please go ahead and apply. You could be the one we need!
