On 14th May 2014, Mitsubishi Electric Asia Pte Ltd issued a Safety Advisory and Voluntary Service Program for selected models of mounted Mitsubishi Electric Projector sold in Singapore between 2001 and 2014.
Recent findings have shown that a combination of factors including high temperature, high humidity and mounting framework may affect a Projector's casing over a period of time. If the casing weakens, it may potentially cause the Projector to be displaced from its mount.
Mitsubishi Electric prides ourselves on the quality of our products. We are also committed to our customers' continued enjoyment of our Projector as well as their safety. Therefore, we are launching a Voluntary Service Program for two categories of Projectors set out below.
Customers are encouraged to call us immediately to schedule a complimentary on-site inspection and a safety rework. Our in-house engineers and our authorized service partners will inspect the mounted Projectors to make an assessment. The rework will include amongst others, a safety wire kit and Kensington lock to be installed. Both the on-site inspection and safety rework is complimentary, at no costs to our customers.
In the meantime, we would advise that the area beneath the Projector be safeguarded due to the potential risk of the displacement of the Projector.
Service Category A
Type : Home Cinema Projector
Dates sold in Singapore: 2006 to 2010
Safety Advisory: Consumer feedbacks received
Model Name: HC5000, HC5500 and HC6000
Service Category B
Type : Home Cinema Projector and Data Projector
Dates sold in Singapore: 2001 to 2014
Precautionary Advisory: No consumer feedback received
Model Name: L01U, HC3, HC900, HC910, HC100, HC1100, HC3000, HD4000, HC3100, HC6500, HC5000(BL), HC6800, HC7000, SL1U, SL2U, SL25U, SL4U, SL4SC, SL4SU, SL6U, ES100U, SD110U, SD205U, SD420U, SD430U, XL1U, XL2U, XL1XU, XL25U, XL30U, XL8U, XL4U, XL5C, XL5U, XL6U, XL9U, XL5900U, XL5900C, XL5950C, XL5950LU, XL5950U, XL5980U, XD400U, XD450U, XD480U, EX100U, XD460U, XD490U, XD110U, XD205U, XD1000U, XD2000U, WD2000, XD420U, XD430U, XD435U, XD470U, XL550U, XL650U, WL639U, HL650U, XL1550U, XL2550U, WL2650U, MH2850U, FL7000U, WL6700U, XL6500U, XL6600U, WD3300U, XD3200U, XD3500U, XD3500U-G.
HOW TO IDENTIFY MODEL NAME
Please find the label attached to the SIDES, BACK, TOP or BOTTOM COVER of Projector
CAUTION: Please be careful not to displace the Projector from its mounting.
To schedule an on-site inspection and a safety rework:
i. In Singapore , please contact us at:
Voluntary Service Program Hotline: +65 6470 2800
Monday to Friday: 8:30am to 5:30pm
Closed on Public Holiday
ii. If you are located in one of the following countries, please click on below countries and refer to local contact hotline centres.