Mitsubishi Electric Asia Pte Ltd

Hotline Options

To help our valued customers use our hotline in the easiest and fastest way, please follow the steps below:


1. Language Options:

  1. English
  2. Mandarin

2. Service options:

  1. Servicing & Repairs
  2. Spare Parts
  3. Guarantee Application
  4. Automated Enquiries
  5. Technical Helpdesk
  6. Feedback On Customer Service Quality
  7. Sales & Promotions

Note: If you have selected the following options after the operating hours, you will be prompted with the following options:

For Option 1 - Servicing & Repairs:

  1. Information On Operating Hours

For Option 4 - Automated Enquiry:

  1. To check status of units for repair
    1. Please enter the service order number followed by the # key.
    2. Please enter the telephone number as indicated on the service order followed by the # key.
    3. If it is an invalid code, press 1 to enter another enquiry.
  2. To check booking for servicing
    1. Please enter the guarantee card number followed by the # key.
    2. Please enter the telephone number as indicated on the guarantee card followed by the # key.
  3. To check status of guarantee application
    1. Please enter the telephone number as indicated on your guarantee card followed by the # key.
    2. Please enter your guarantee reference number followed by the # key.
    3. If it is an invalid code, press 1 to enter another enquiry.
  4. To enquire on Operating Hours
  5. To enquire on Basic Service Charges

Press 0 to return to Main Menu or to fast forward messages

Press 9 to repeat

NOTICE: Night service is only available for registered subscribers.